Engage customers at every touchpoint, across every outlet.
Xilnex's customer engagement tools cover loyalty, self-order kiosks, and online ordering, all connected to the same POS backend. Run one loyalty programme and one set of promotions across every outlet instead of managing separate systems per store.
Customer engagement,
built as one system.
Choose the touchpoints that fit your chain. Loyalty, kiosk and online ordering can run together or be introduced one at a time, while staying connected to the same customer record.
Loyalty Programmes
Run one loyalty programme across every outlet, with customer points and tier status available across channels.
Explore Loyalty Programmes 02Self-Order Kiosk
Give customers a dedicated self-order touchpoint while keeping orders tied back to the same Xilnex ecosystem.
Explore Self-Order Kiosk 03Online Ordering
Extend ordering beyond the counter and keep the digital channel connected to the customer record and wider outlet operation.
Explore Online Ordering
Keep the relationship
with the customer consistent.
Whether a customer earns points online or in-store, the experience stays connected. Loyalty, kiosk and ordering data roll up centrally across every outlet, giving a chain one customer view instead of separate records per branch.
One customer record
Keep loyalty, self-order and online ordering connected to the same customer record across every outlet.
Sync in real time
Loyalty points and tier status sync across online and in-store touchpoints.
Centralise promotions
Run one set of promotions across every outlet instead of managing separate store systems.
Scale without splitting the customer view.
Stay modular: start with one tool, then add the others while customer engagement data continues to roll up centrally across the chain.
Frequently asked
questions.
Common questions about how Xilnex connects customer engagement across outlets and channels.
Do these tools share customer data with each other?
Yes, they run on the same Xilnex ecosystem and customer record.
Can loyalty points be earned both online and in-store?
Yes, points and tier status sync in real time across channels.
Do I need all three tools, or can I start with one?
Yes, the tools are modular and sold separately, so you can start with just one and add the others later.
How is this different from customer engagement tools built for a single storefront?
Loyalty, kiosk and ordering data all roll up centrally across every outlet, so a chain runs one customer view instead of separate ones per branch.
Ready to make every touchpoint work as one?
See how loyalty, self-order kiosk and online ordering can connect across your outlets through one Xilnex customer record.