The Retention Way:
8 Ways to Keep
Retail Customers
A practical session on the loyalty framework behind stronger customer retention, real data, and the 8-point checklist you can actually use.
Complimentary attendance for multi-store retailers. Limited-seat session.
22 October 2026
11:00AM - 12:30PM
Wonders Cafe, PJ Midtown
Stop the leak. Build Loyalty that pays for itself.
ABOUT YOU
33%
Tell us about you 👋
So we know who's walking into the room.
67% of customers feel brands favour new customers over existing ones.
Stop the leak. Build Loyalty that pays for itself.
What You Walk Away With
A retention framework built for multi-outlet operations,
beyond the points card
A practical 8-point checklist to audit your loyalty
programme immediately
An introduction to RFM segmentation across your store
network: who to protect, who to win back, who to let go
The three numbers leadership should review every month,
alongside sales
Who Should Attend
CEOs & Founders
COOs & Heads of Operations
Marketing & CRM Leads
Area & Regional Managers
Anyone Who Owns the Retention Numbers