The Retention Way:
The 8-point checklist to Bring Customers Back
A fast, no-fluff 90 minutes on the loyalty framework behind the growth, real data, and a checklist you'll actually use.
Takes about 2 minutes to register. A few quick questions first, they help us tailor the room to who's actually in it.
24 Sept 2026
11:00AM - 12:30PM
Wonders Cafe, PJ Midtown
Quick questions. No long forms. You're nearly there.
ABOUT YOU
33%
Tell us about you 👋
So we know who's walking in the door.
Most businesses say loyalty matters, but customers still feel
overlooked. 67% say brands favour new customers over existing ones.
Discover how to close the gap and build loyalty that actually works.
What You Walk Away With
A clear framework for what a real retention strategy looks like
beyond the stamp card
A practical 8-point checklist you can apply to your own
loyalty program immediately
An introduction to RFM segmentation, know exactly which
customers deserve your attention first
Who Should Attend
Owner & Founders
Operation Managers
Marketing & Growth Leaders
Franchise & Multi-Outlet Operators
Anyone Who Owns the Retention Numbers